Thomas McCarthy-HoweThe Hows and Whys of Twilio’s DemiseHow the CPaaS Will Lose Relevance4 min read·Jan 10, 2019----
Thomas McCarthy-HoweSupport an Open Architecture for Automations8 Mobile Contact Center Design Ideas3 min read·Aug 28, 2018----
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformDesign for the Generic Smartphone8 Mobile Contact Center Design Ideas2 min read·Aug 17, 2018----
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformGoogle Contact Center AI Looks BackwardsGoogle recently announced their Contact Center AI offer, promising to “Build a modern, intuitive customer care experience with Google…3 min read·Aug 13, 2018--3--3
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformBeyond Unified Communications: Optimized vs UnifiedJust like my previous projects, as we first designed TEN DIGIT, one of my first jobs was to pick a use case to drive the architecture and…3 min read·May 6, 2018----
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformThe Most Important Business Communications Problem and WhyMy main criticism of Unified, and OmniChannel, Communications are in the problems they solve. I agree, they are problems, but I disagree…3 min read·May 2, 2018----
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformThe Automation Age of Business CommunicationsIf I had to impart one piece of advice to aspiring design engineers, it would be to think about the customer and the problem you’re solving…3 min read·Jun 6, 2017--1--1
Thomas McCarthy-HoweUnderstanding KISST Design — Part 2Designing it for the non-geek geeks3 min read·Oct 29, 2015----
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformSites, Apps and BotsWhen To Use Each2 min read·Oct 27, 2015----