The Importance of Building Dialogue with Conversational AI
Dec 16, 2019 · 5 min read
Conversational AI platforms have matured over the past couple of years to go from largely novelty chatbot applications to truly scalable interfaces that deliver real results. Despite this, many businesses are still failing to harness their true potential. In many cases, this is not due to shortcomings in the applications themselves but rather a lack of focus on building engaging conversations.
In 1997, the late Steve Jobs stood in front of an audience of software developers to answer questions regarding Apples’ software products…


